Frequently Asked Questions
How do I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and add them to your shopping cart. Proceed to checkout and follow the prompts to enter your shipping and payment information.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers.
What is your shipping policy?
We offer standard and expedited shipping options. Shipping costs and delivery times vary depending on your location and the shipping method chosen. Please refer to our Shipping Policy page for more details.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on our website or the carrier’s website.
What is your return/exchange policy?
We offer a hassle-free return and exchange policy. If you’re not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions.
What should I do if I receive a damaged item?
If you receive a damaged or defective item, please contact our customer support team within 30 days of receiving your order. We will arrange for a replacement or refund as per our policy.
Can I change or cancel my order after it's been placed?
Once an order is placed, changes or cancellations may not be possible as we strive to process orders quickly. Please contact our customer support team immediately for assistance.